ezvip Privacy Policy

1 Introduction

ezvip ("we," "us," or "our") operates the online gaming platform accessible at https://ezvip.app and is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy describes how ezvip collects, uses, stores, shares, and protects personal information in connection with your use of the ezvip website, mobile-optimized interface, and all associated services.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, hereinafter "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It applies to all personal data processed by ezvip in connection with the operation of the platform, whether collected online, through customer support interactions, or through other means.

By registering for an ezvip account, accessing the platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue your use of the ezvip platform.

2 Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained, or when put together with other information would directly and certainly identify an individual.
• "Sensitive Personal Information" means personal data about an individual's race, ethnic origin, marital status, age, color, religious, philosophical or political affiliations, health, education, genetic or sexual life, or any proceeding for any offense committed or alleged to have been committed, the disposal of such proceedings, or the sentence of any court in such proceedings.
• "Processing" refers to any operation or set of operations performed upon personal data, including but not limited to collection, recording, organization, storage, updating, retrieval, consultation, use, consolidation, blocking, erasure, or destruction.
• "Data Subject" refers to you — the individual whose personal data is being collected and processed by ezvip.
• "Personal Information Controller" or "PIC" refers to ezvip, which determines the purposes and means of processing personal data.
• "Personal Information Processor" or "PIP" refers to any natural or juridical person or any other body to whom ezvip discloses personal data for processing on its behalf.
• "NPC" refers to the National Privacy Commission of the Philippines, the regulatory body responsible for administering and implementing the DPA.
• "Cookies" refers to small text files placed on your device by the ezvip platform to store preferences, session information, and analytics data.

3 Personal Data We Collect

ezvip collects the following categories of personal data in connection with the operation of the platform:

4 How We Collect Your Data

ezvip collects personal data through the following means:

• Direct Collection: Information you provide when registering for an ezvip account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access and interact with the ezvip platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from payment processors such as GCash, PayMaya, and banking partners.
• Regulatory Sources: Information received from PAGCOR, the NPC, or other Philippine regulatory authorities in connection with our compliance obligations.

ezvip does not collect personal data from social media platforms or third-party data brokers for marketing purposes. Any data received from third parties is limited to what is necessary for identity verification, fraud prevention, and regulatory compliance.

5 Purposes of Processing

ezvip processes your personal data for the following specific, legitimate purposes:

1. Account Management: To create, maintain, and manage your ezvip account, including verifying your identity and eligibility to use the platform.
2. Service Delivery: To provide you with access to ezvip's games, features, and services, including processing your deposits, withdrawals, and bonus claims.
3. Regulatory Compliance: To fulfill our obligations under the DPA, the Anti-Money Laundering Act (AMLA), PAGCOR regulations, and other applicable Philippine laws, including conducting KYC verification and filing mandatory reports.
4. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other security threats to the platform and its users.
5. Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and provide responsible gaming tools and interventions where appropriate.
6. Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
7. Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided your consent to receive such communications.
8. Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the ezvip platform.
9. Legal Proceedings: To establish, exercise, or defend legal claims in connection with the ezvip platform or your use thereof.

6 Legal Basis for Processing

ezvip processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your express consent to the processing of your personal data for a specific purpose, such as receiving marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and ezvip — specifically, the Terms and Conditions governing your use of the platform — including account creation, game access, and financial transactions.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to ezvip, including KYC verification under the AMLA, reporting obligations to PAGCOR, and compliance with NPC directives.
• Legitimate Interests: Where processing is necessary for the legitimate interests of ezvip, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided that such interests are not overridden by your rights and freedoms as a data subject.

7 Data Sharing and Disclosure

ezvip does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• KYC and Identity Verification Providers: Third-party service providers engaged by ezvip to perform identity verification and document authentication as required by Philippine AML regulations.
• Fraud Prevention Partners: Service providers that assist ezvip in detecting and preventing fraudulent activity, unauthorized access, and other security threats.
• IT and Infrastructure Providers: Cloud hosting, data storage, and technology service providers that support the operation of the ezvip platform, subject to strict data processing agreements.
• Regulatory Authorities: PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulatory directive.
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors engaged by ezvip in connection with legal proceedings, compliance reviews, or corporate transactions, subject to professional confidentiality obligations.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other lawful process.

In all cases where ezvip shares personal data with third-party processors, we require those processors to implement appropriate technical and organizational security measures and to process personal data only in accordance with our instructions and applicable Philippine data protection law.

8 Cookies and Tracking Technologies

ezvip uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytics data. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the operation of the ezvip platform, including maintaining your login session, remembering your language preferences, and ensuring platform security. These cookies cannot be disabled without affecting platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymized information about how Players use the ezvip platform, such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform's performance and user experience.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred game categories and responsible gaming limits, to provide a more personalized experience.
• Marketing Cookies: Where you have consented, these cookies track your interactions with ezvip promotional content to help us deliver more relevant offers. You may opt out of marketing cookies at any time through your account settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ezvip platform. For more information on how to manage cookies in your browser, refer to your browser's help documentation.

9 Data Retention

ezvip retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and the AMLA.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the AMLA and its implementing regulations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, in accordance with AMLC regulations.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, for the purpose of dispute resolution and service improvement.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, whichever occurs first.
• Technical and Usage Data: Retained for up to two (2) years from the date of collection, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, ezvip will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where anonymization is not technically feasible, the data will be securely destroyed.

10 Data Security

ezvip implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the ezvip platform is encrypted using 256-bit SSL/TLS technology. Sensitive data stored in our systems is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized ezvip personnel and service providers on a strict need-to-know basis. All access is logged and subject to regular audit.
• Firewalls and Intrusion Detection: ezvip employs enterprise-grade firewalls, intrusion detection systems, and continuous security monitoring to protect our infrastructure from external threats.
• Penetration Testing: ezvip conducts regular security assessments and penetration testing to identify and remediate vulnerabilities in our systems.
• Staff Training: All ezvip personnel who handle personal data receive regular training on data protection obligations and security best practices.
• Incident Response: ezvip maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the NPC and affected data subjects in accordance with the DPA's breach notification requirements.

11 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ezvip:

1. Right to Be Informed: You have the right to be informed of the existence of processing of your personal data, the purposes for which it is being processed, and the identity of the Personal Information Controller.
2. Right of Access: You have the right to request a copy of the personal data that ezvip holds about you, as well as information about how it is being processed.
3. Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data that ezvip holds about you.
4. Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent and there is no other legal basis for processing. This right is subject to ezvip's legal retention obligations.
5. Right to Object: You have the right to object to the processing of your personal data on grounds relating to your particular situation, including processing for direct marketing purposes.
6. Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
7. Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe that ezvip has violated your rights under the DPA. The NPC can be reached through its official website.
8. Right to Damages: You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 15 of this Privacy Policy. ezvip will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

12 Children's Privacy

The ezvip platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. ezvip does not knowingly collect personal data from individuals under the age of 21.

During the registration process, ezvip requires all applicants to confirm that they are at least 21 years of age and to provide documentary proof of age as part of the KYC verification process. Any account found to have been registered by a person under 21 years of age will be immediately closed, and any funds in the account will be handled in accordance with applicable regulations.

If you are a parent or guardian and believe that a minor has registered for an ezvip account or provided personal data to ezvip without your consent, please contact our support team immediately via live chat. ezvip will take prompt action to investigate and, where confirmed, to close the account and delete the associated personal data.

13 Cross-Border Data Transfers

ezvip primarily processes and stores personal data within the Philippines. However, in certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where ezvip uses cloud infrastructure or service providers with operations in other jurisdictions.

Where personal data is transferred outside the Philippines, ezvip ensures that such transfers are carried out in compliance with the DPA and NPC regulations, including by implementing appropriate safeguards such as:

• Entering into data processing agreements with overseas processors that incorporate data protection standards equivalent to those required under the DPA.
• Transferring data only to countries or organizations that have been assessed as providing an adequate level of data protection.
• Obtaining your explicit consent to the transfer where required by applicable law.

ezvip will not transfer your personal data to any overseas recipient unless we are satisfied that adequate protections are in place to safeguard your rights as a data subject.

14 Amendments to This Privacy Policy

ezvip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Privacy Policy will always be available on this page, with the "Last Updated" date reflecting the date of the most recent revision.

For material changes — those that significantly affect your rights or the way we process your personal data — ezvip will provide advance notice of at least seven (7) days via the email address registered to your account or through a prominent notice on the platform. For minor changes, such as clarifications or corrections that do not alter the substance of the Policy, ezvip may update the Policy without prior notice.

Your continued use of the ezvip platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with the revised Policy, you must cease using the platform and may request account closure in accordance with the Terms and Conditions.

15 Contact Us and Data Protection Officer

ezvip has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us through the following channels:

• Data Protection Officer: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 directly on the ezvip platform — the fastest way to reach our team.
• Registered Address: Makati City, Metro Manila, Philippines.

ezvip will acknowledge all privacy-related inquiries within three (3) business days and will provide a substantive response within fifteen (15) business days, in accordance with NPC guidelines. For complex requests, we may require additional time and will notify you accordingly.

If you are not satisfied with ezvip's response to your privacy inquiry, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. This Privacy Policy was last reviewed and updated on January 1, 2026.